FAQ

Hey guys! For more items, please visit http://www.prettypastels.storenvy.com

Where does this store ship from?

Hello from Colorado



What is the store's return and exchange policy?

Sorry, returns or refunds are not accepted unless you were given the incorrect order.




Do you accept order placed outside of the US?

YES!

U.S. shipping is $3.00

Everywhere else is $5.00

(additional items require $0.30)



How long will it take to receive my order?


I ship all orders every Monday evening. From there, most domestic/US orders take 3 days to arrive. Expected delivery time to other countries varies by destination.



Payment must be cleared and confirmed before I ship your order. Instant payments are shipped faster than pending payments which may take days to confirm.




Will I be able to track my order?

Yes, some* orders come with Delivery Confirmation.

Delivery Confirmation allows you to track your item once it's delivered using the
Track & Confirm tool.

*Due to the small contents of some packages, Delivery Confirmation isn't available. Packages that are larger, bulkier, and have more items will include free tracking.



What if I don't own a banking account/Paypal?

Paypal is currently the only payment option used by Storenvy. If you don't have a banking account, sign up for Paypal, and use MoneyPak. I also take concealed cash, but I don't recommend it.


I don't have a phone charm slot on my phone?

Phone charms can be made into necklaces, earrings, keychains, etc. and vice-versa. Prices may change. Make a request! (: